How do I update my device?

When a new firmware update is available for your Pryme Vessyl you'll receive a notification through our app. Once you open the app, you'll be prompted to update your device. This will cause your unit to be inactive for a few minutes, so you have the option to postpone the update and start it at your leisure.

To start your update, make sure that you have the charging coaster handy, as your unit must be on the coaster while the firmware updates.

  1. Once you're ready, open the app and swipe down to pull up your Profile page
  2. Tap on the gear icon in the bottom-right to open the Settings
  3. Tap "About Vessyl" and you will see the button to update your device
  4. Follow the on-screen prompts to get everything started

Please don't use your Pryme Vessyl while the firmware is updating. It should only take a few minutes. 

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